• Key stakeholders: Sales, Customer Success, Professional Services / Project Management, Product, Engineering/Tech, Security/InfoSec, Integrations/Platform

• Organisational Framework Level 3 – Professional Specialist

About you

As a Senior Solution Consultant, you will own the successful specification and configuration of Clue to meet customer requirements through best-practice implementations, guided by a structured onboarding process.

The role combines technical, commercial and domain expertise with management skills to understand customer requirements and ensure all elements of a proposed solution are fully understood, appropriately defined, commercially viable, and supported by clear plans for successful delivery. 

You will own, define, document and support the delivery of the Clue solution across the customer lifecycle, from prospect through initial implementation and onward to maturing and expanding the customer. You will work with the customer and Clue colleagues from across the business to ensure that requirements are clearly and unambiguously understood by all parties and to ensure that what is proposed and sold to our customers is deliverable and meets the customer’s functional and non-functional needs, including both initial sales and any material expansions.

You will provide external and internal design authority services for complex solutions, advocating for our customers in arbitrating trade-offs across Product, Technology, and Professional Services to keep the solution aligned with our contractual commitments.

At Clue Software, we’re actively adopting AI to enhance our products and workflows. You'll bring curiosity and a willingness to leverage AI tools and approaches that drive innovation.

Key Accountabilities

• Own and maintain the solution blueprint

Establish and maintain a clear, current “solution blueprint” (e.g., outline solution design / solution definition) covering:

Committed scope and outcomes

Assumptions, dependencies, constraints, and non-functional requirements

Integration boundaries and responsibilities

Acceptance criteria (at the appropriate level)

Ensure the blueprint remains the single reference for “what the solution for a customer is, and why”.

• Protect solution integrity through delivery

Remain accountable for the end-to-end integrity of the solution across delivery phases.

Ensure delivery activities remain aligned with what was sold and committed.

Identify and surface misalignment early (scope drift, feasibility issues, dependency gaps).

Drive resolution of “solution correctness” issues (not delivery execution).

• Govern change requests and solution trade-offs

Own (or co-own) governance of material change requests impacting solution integrity:

Clarify the change, impacts, and options

Support commercial/contractual alignment where needed

Arbitrate trade-offs across Product / Tech / Professional Services when there are competing constraints (time, cost, scope, risk).

Ensure change decisions and outcomes are documented and traceable.

• Cross-functional solution leadership

Act as the primary cross-functional point for “is this the right solution / is this still the right solution?” decisions.

Provide clarity on roles and ownership boundaries (Project Manager owns delivery execution; Solution Owner owns solution alignment).

Facilitate decision-making where ambiguity would otherwise stall delivery or increase risk.

• Outcomes and stabilisation

Confirm that the solution is producing the intended outcomes after go-live.

Resolve structural solution issues that prevent value realisation.

Finalise and document handover to Customer Success and Support for BAU ownership.

• Codify learnings into best practice

Capture and codify reusable patterns, templates, and lessons learned (“make non-standard standard”).

Capture and feedback improvements to ways of working

Key role measures  

• Project outcome & customer satisfaction KPIs

• Solution specified meets customer need

• Solution delivered to specification

• Time to value and transition success

• Process improvement and scaling metrics

• Customer health metrics

Experience and skills 

Our ideal candidate would have experience in the following areas: 

Essential

• Proven (minimum of 5 years) experience owning complex solutions through delivery (SaaS and/or enterprise software), including technical integrations and non-functional requirements and preferably in a solution consulting or pre-sales capacity.

• Strong solution architecture literacy (able to reason about constraints, dependencies, and trade-offs without needing to be the technical implementer).

• Experience governing change in a customer-delivery context (impact assessment, options, decisions, documentation).

• Excellent stakeholder management across Sales, Delivery, Product, and Engineering.

• Strong collaborative skills, able to work independently or lead cross-functional teams

• Excellent communication and presentation skills, with the ability to effectively convey complex technical concepts to technical and non-technical audiences. 

• Strong written communication: can produce clear solution documentation that reduces ambiguity and risk.

• High judgment and calm decision-making in complex, time-constrained environments.

Desirable

• Experience of the intelligence, investigation and case management domain

• Experience working in regulated, security-conscious environments.

• Familiarity with CRM-driven delivery lifecycle (opportunity → commitment → delivery → stabilisation).

• Exposure to professional services scoping, statements of work, and commercial change control.

• Investigation and intelligence domain knowledge

• Experience in defining solutions built on the Microsoft Azure infrastructure

• Bachelor's degree in Computer Science, Information Technology or a related field, or equivalent professional experience.

Behavioural Competencies

• Rigorous: keeps solution facts, constraints, and assumptions explicit and current

• Relentless: drives closure on ambiguity and unowned risks

• United: aligns teams around a single coherent solution direction

• Ethical: protects customers and the business from over-commitment

• Respectful: constructive challenge, clear escalation, no blame culture

Diversity, Equity and Inclusion
If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway and tell us more about yourself. You may be just the right candidate for this or other roles.
We believe that seeing the world from all sorts of angles makes life better for all. We want you to know that the things that make you an individual, like your identity, age, ethnicity, religion, ability and background, are things that we choose to celebrate and support.
We are a scale-up company, and as we continue to grow, we are passionate that having a diverse, inclusive and authentic workplace will remain at our core. We are creating an inclusive environment where our people can thrive.
Our values are aligned and at the heart of everything we do. We are respectful, united, rigorous, relentless and ethical.