Role specifics

• · Salary range: up to £30,000 per annum

• · Reporting to: IT Operations Manager

• · Key stakeholders:

• · Organisational Framework Level: 1

About you/ Job Summary

Clue Software is looking for a proactive, solutions-focused IT Support Analyst to join our growing IT team. This is a hands‑on, varied role spanning IT support, cyber security, and AI/automation playing a key part in keeping our technology secure, reliable, and running smoothly.

You’ll deliver 1st and 2nd line support, help manage Microsoft 365 and endpoint services, contribute to cyber security and compliance tasks, and support the development of automation workflows and AI‑driven solutions.

This role is ideal for someone with solid IT support experience who’s eager to deepen their skills tech, security, and emerging AI/automation tools. If you love solving problems, supporting people, improving processes, and learning new technologies, this is a fantastic opportunity to grow.

At Clue Software, we’re actively adopting AI to enhance our products and workflows. You'll bring curiosity and a willingness to leverage AI tools and approaches that drive innovation.

Key Accountabilities

• Provide 1st and 2nd line IT support to users across the business, resolving issues in a professional, clear and timely manner.

• Troubleshoot hardware, software, laptop, mobile device, printer and basic network connectivity issues, escalating more complex cases where appropriate.

• Support the administration of Microsoft 365 services including Exchange Online, Teams, SharePoint and user account management.

• Assist with onboarding and offboarding activities, including account creation, permissions, access changes and device setup.

• Deploy, configure and maintain end-user devices, including laptops and mobile devices.

• Support the build and rollout of devices using tools such as Microsoft Intune and Autopilot where applicable.

• Manage IT assets, stock control and equipment lifecycle processes.

• Maintain accurate technical documentation, knowledge base articles, guides and standard operating procedures.

• Support testing of hardware, software and configuration changes to help minimise disruption to the business.

• Assist with routine site and office IT support tasks, including basic network, Wi-Fi and connectivity troubleshooting.

• Handle helpdesk tickets, emails and user queries efficiently, keeping users informed and ensuring issues are tracked through to resolution.

Key role measures

• Support requests and project tasks completed within agreed timeframe

• Requests logged, categorised, updated and resolved accurately with minimal re-opens

• Provide quick and professional support with positive feedback

• Onboarding, offboarding and device setup tasks completed correctly and on time

• Knowledge base articles and SOPs kept accurate and updated

Experience and skills

Our ideal candidate would have experience in the following areas:

Essential

• Background in IT support, service desk, or IT analyst roles, with strong troubleshooting skills across end‑user devices, Microsoft 365, and common workplace tech issues.

• Working knowledge of Microsoft 365 administration (accounts, permissions, security groups, collaboration tools).

• Experience supporting laptops, mobile devices, and general office hardware/software.

• Ability to document processes, create knowledge base content, and follow structured support procedures.

• Awareness of cyber security best practices, including access control, MFA, endpoint protection, and data security.

• Exposure to Power Automate or similar workflow/automation tools, with a desire to develop automation skills further.

• Strong organisational skills, attention to detail, and ability to manage shifting priorities.

• Clear, effective communication and collaborative working style.

• Proactive mindset, with a passion for continuous improvement, problem solving, and learning new technologies.

Desirable

• Experience with Microsoft Intune, Entra ID, Microsoft Defender, Purview or Sentinel.

• Experience with device deployment and management, including Windows Autopilot.

• Knowledge of SharePoint permissions, structures and administration.

• Experience working in an ITIL-aligned environment.

• Exposure to ISO 27001, Cyber Essentials or similar security / compliance frameworks.

Diversity, Equity and Inclusion

If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway and tell us more about yourself. You may be just the right candidate for this or other roles.

We believe that seeing the world from all sorts of angles makes life better for all. We want you to know that the things that make you an individual, like your identity, age, ethnicity, religion, ability and background, are things that we choose to celebrate and support.

We are a scale-up company, and as we continue to grow, we are passionate that having a diverse, inclusive and authentic workplace will remain at our core. We are creating an inclusive environment where our people can thrive.

Our values are aligned and at the heart of everything we do. We are respectful, united, rigorous, relentless and ethical.