Our benefits

• Share Options (EMI) scheme 
• 25 days annual leave, plus flexible bank holidays and the opportunity to buy additional days 
• Enhanced workplace Pension scheme - opt-in salary sacrifice scheme  
• Life Insurance (3x annual salary) 
• Employee Assistance Programme (EAP) and workplace wellbeing initiatives 
• Private Healthcare cash-back scheme  
• Flexible working hours and location, open to part-time/ condensed hours  
• Flexible benefits, such as: Cycle to Work, volunteer days/ opportunities and charity events 
• Enhanced parental leave packages and enhanced sick pay 
• Training and development opportunities 
• Engagement and celebration activities– anniversaries, birthdays, team building, company-wide events 

About you/ Job Summary

The Platform Engineer will provide full lifecycle assistance to Development, Testing and Production environments, working within the Platform & Developer Experience organisation to be the hands-on subject matter expert for the application stack with knowledge of Microsoft Azure, Cloud environments (PaaS & laaS), Microsoft Server OS, Microsoft SQL Server, PowerShell & CI/CD platforms. The Platform & Developer Experience Organisation is a force-multiplier enabling team for the product teams in Clue Software. In other words, we help the wider engineering team be awesome!

The team is responsible for the current Clue technology infrastructure, CI/CD, monitoring, escalated support, and Information Security. The infrastructure is currently a mix of Azure IaaS & PaaS services but we’re moving towards a MACH architecture with serverless functions.

You will be an experienced hands-on engineer who is passionate about DevOps, Platform Engineering, security, reliability, performance, and empowering the Product Development teams to take ownership for shipping continuously and reliably to production. A key focus for the Platform Engineer is Developer Experience - enabling engineers to build solutions whilst helping to keep everything safe, secure, and cost effective. You will also be influential in magnifying these practices and approaches throughout Clue.

As a Platform Engineer you'll be working as part of an agile team that provides services and tools to our internal engineering teams using the best technology for the job, spotting opportunities to do things better, helping to foster and mentor a progressive engineering culture. You'll have the opportunity to suggest new technologies and approaches and play a role in the technical direction that Platform Engineering at Clue should take.

Key Accountabilities 

• Providing operational support and continuous improvement of the Platform estate and processes for Development, Test and Production environments

• You will work with other technical leads in the design, implementation, administration and support of platform solutions and services.

• Continuously assess and optimize the platform by identifying and addressing performance, scalability, and reliability issues.

• Ensure the platform adheres to industry standards and best practices in terms of security and compliance.

• Maintaining and improving our cloud platform whilst acting as a key escalation point where necessary.

• Ensuring automation, process efficiency and appropriate tooling is utilised to reduce cycle times and improve reliability, audit, and traceability for all deployments.

• Undertaking the set-up and configuration of cloud provisioning and monitoring within cloud and hosted environments.

• Ensuring that the Development Teams have the right environment to maximise their efficacy and obstacles are removed, introducing automation where appropriate.

• Consistently ensuring process, best practice, system, and application build standards are applied and improved upon wherever possible.

• Learn new skills and develop your career working on diverse projects with a focus on continuous improvement.

• Ensuring the reliability, security, quality, and scaling of our Platform to meet the growing demand and rapid growth of our product and commercial growth.

• Supporting production environments and ensuring they are protected by governance, good practice/process design and ‘fit for purpose’ environments, to the left of Pre-Prod and supporting all project change activity.

• Ensuring project and change release (s) are packaged to the right quality, repeatable between environments without change or modification and deployed to the target environments – ultimately to Production without detriment or issue within agreed timescales.
  

Key role measures

• You will be responsible for the reliability (SLOs) of key workflows and run the applications that most influence Clue’s reliability and performance.

• You will be responsible for the optimisation and ongoing financial health of operating our cloud platform at scale.

• You will be responsible for streamlining the process of releasing code through all environments to production.

• You will be responsible for operating an efficient escalated platform support capability in line with business KPI’s.
  

Experience and skills

Our ideal candidate would have experience in the following areas:

• Hold a current Microsoft Azure Fundamentals certification.

• Experience with automating Microsoft Azure deployments using IaC and designing Cloud systems.

• Experience of building and operating consumer-facing services

• Demonstrable experience as an infrastructure, operations or technical expert operating in the space between development and operations.

• Previous experience in cloud management, code and test, scaling, automation, source control, deployment, and back-up

• Experience using Azure DevOps, Octopus Deploy (or another CICD tool) to automate software releases to customers.

• Scripting experience in either PowerShell, Python, Go or Bash

• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

• You have a passion for learning, knowledge sharing and continuous improvement.

• You have a passion for DevOps and Platform as a Service.

• Understanding of security and compliance requirements related to platform infrastructure.

• Experience with observability practices and tooling, incident management processes and driving operational excellence.

Diversity, Equity and Inclusion

If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway and tell us more about yourself. You may be just the right candidate for this or other roles.

We believe that seeing the world from all sorts of angles makes life better for all. We want you to know that the things that make you an individual, like your identity, age, ethnicity, religion, ability and background, are things that we choose to celebrate and support.

We are a scale-up company, and as we continue to grow, we are passionate that having a diverse, inclusive and authentic workplace will remain at our core. We are creating an inclusive environment where our people can thrive.

Our values are aligned and at the heart of everything we do. We are respectful, united, rigorous, relentless and ethical.